Question 1

What AI platforms does Genmark AI monitor?

Accepted Answer

Genmark AI monitors your brand visibility across 12+ AI platforms including ChatGPT, Google Gemini, Perplexity, Claude, Grok, Mistral, Microsoft Copilot, Google AI Mode, and more. Higher-tier plans unlock more platforms.

Question 2

What happens after my free trial ends?

Accepted Answer

After your 14-day free trial on the Starter plan, you can continue on your selected plan or upgrade to Growth or Scale. No credit card is required to start your trial, so you won't be charged automatically.

Question 3

Can I switch plans at any time?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately and you only pay the prorated difference for the rest of your billing cycle. Downgrades take effect at the start of your next billing cycle — your current features stay active until then.

Question 4

Do you offer annual billing?

Accepted Answer

Yes! Annual billing saves you 20% compared to monthly pricing. Annual plans are paid upfront for the full year. Upgrades can happen anytime with a prorated charge. Downgrades and cancellations take effect at the end of your annual cycle.

Question 5

What’s included in the free trial?

Accepted Answer

The free trial gives you full access to all Starter plan features for 14 days. No credit card required. You can run audits, explore analytics, and see how AI platforms represent your brand.

Question 6

Do you work with agencies?

Accepted Answer

Yes. Our Enterprise plan includes agency multi-business management, automated workflows, white-label reports, and dedicated account management. Contact our sales team for custom agency pricing.

Question 7

How are AI prompts counted?

Accepted Answer

Each prompt sent to an AI engine during a visibility audit counts toward your per-audit limit. Starter includes 50 prompts per audit, Growth 100, Scale 200, and Enterprise up to 1000. Higher plans also include more content audits per month.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. Enterprise plans can also be invoiced.

Features	Starter	Growth	Scale	Enterprise

Visibility score & radar	Included	Included	Included	Included
Share of voice	Included	Included	Included	Included
Technical SEO audit	Included	Included	Included	Included
Google Analytics	Included	Included	Included	Included
Google Search Console	Included	Included	Included	Included
Bing Webmaster Tools	Included	Included	Included	Included

Prompt responses / mo	2,000	9,000	15,000	Unlimited
Data Refresh Rate	Daily	Daily	Daily	Daily
Competitor visibility analysis	Not included	Not included	4	Custom

AI platforms included	ChatGPT Gemini	ChatGPT Gemini Perplexity	ChatGPT Gemini Perplexity Google AI Overviews	ChatGPT Perplexity Google AI Overviews Google AI Mode Claude Gemini Microsoft Copilot Grok DeepSeek Meta AI Coming soon ChatGPT Shopping Gemini Shopping
Tracked domains	1	1	1	Custom
Continuous monitoring	Not included	Not included	Not included	Included

Sentiment analysis	Not included	Basic	Advanced	Full
Advanced metrics & trends	Not included	Included	Included	Included
Cross-engine analysis	Not included	Not included	Included	Included
Industry leaderboard	Not included	Not included	Not included	Included

Content pages / mo	50	200	400	Custom
Technical site readiness checks	Included	Included	Included	Included
Content optimization suggestions	Not included	Included	Included	Included

Automated workflows	Not included	Not included	Not included	Included
API access	Not included	Not included	Not included	Included

Team members	1	Unlimited	Unlimited	Unlimited + SSO
Export & reports	PDF	PDF + CSV	Branded PDF + CSV	White-label
Agency multi-business	Not included	Not included	Not included	Included
Support	Email	Priority email	Slack + priority	Dedicated + SLA
Single Sign-On	Not included	Not included	Not included	Included

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